Frequently Asked Questions Don't see your question below? Please click on "Ask a Question" and a LAN DOCTORS Inc. rep will contact you.
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Does LAN DOCTORS Inc. have access to my data?
No, your files are compressed and encrypted before they even leave your computer. Only your encryption code can unlock your files.
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How can I know that LAN DOCTORS Inc. is keeping my business safe?
LAN DOCTORS Inc. will email you a monthly service report detailing how much data was backed up for your account.
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What if something happens to the backup system where our data is stored?
LAN DOCTORS Inc. backs up your files to our secure server while backing them up again on another secure server. The chance of all of these systems going down is extremely rare, but in the unlikely event that something catastrophic happened, LAN DOCTORS Inc. carries a $3MM liability insurance policy for your protection.
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What is the difference between hourly and flat fee pricing?
Even though one month you may pay a very low fee for your IT costs, the following you may end up owing your IT guy an arm and a leg. The hourly model does not allow you to budget for your IT costs, and you may end up paying as much as double as you should be. With a flat fee model, you know how much you pay monthly, every month – no matter how many issues we are required to fix.
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What if an issue occurs after hours?
Your network never goes home for the day. It’s always working to store and protect your company’s critical information. Through our 24/7 Support and Proactive I.T. Maintenance offering, LAN DOCTORS Inc. stands guard after your data 24 hours a day, 7 days a week – always there to catch issues so you don’t have to.